About the Event

Go behind the scenes at Amazon and discover world-class logistics, technology and operations.

EVENT OVERVIEW

Step inside one of Amazon’s busiest fulfilment centres and see how massive items—from TVs to furniture—move from shelf to doorstep. Experience the energy of a real working warehouse, watch cutting-edge logistics in action, and discover what it takes to deliver big orders at scale. 

Go behind the scenes at Amazon’s MEL5 Fulfilment Centre in Ravenhall and experience firsthand how one of the world’s most advanced logistics and distribution operations works in practice.

This exclusive AME site tour will provide members with a unique opportunity to see how Amazon combines people, process, technology, and safety systems to deliver operational excellence at scale. Attendees will observe the flow of large-item fulfilment operations, including storage, picking, packing, and shipping processes, while gaining insights into the systems and practices that support fast, efficient customer delivery.

The tour will also highlight Amazon’s approach to workplace safety, process standardisation, continuous improvement, and the integration of technology within a high-volume operational environment.

WHAT ATTENDEES WILL LEARN

• How Amazon manages large-item fulfilment operations at scale
• The role of technology, equipment, and process design in supporting operational efficiency
• Approaches to workplace safety within a dynamic logistics environment
• How people and systems work together to deliver fast and accurate customer fulfilment

• How people and systems work together to deliver fast and accurate customer fulfilment

• The importance of standardised work and operational flow in high-volume distribution centres

• Insights into warehousing, logistics, and supply chain operations within a world-class fulfilment network

• How Amazon continues to innovate and improve the customer experience through operational excellence

WHO IT'S DESIGNED FOR

This site tour is designed for:

• Operations and supply chain leaders
• Warehouse and distribution managers
• Continuous improvement and operational excellence practitioners
• Manufacturing and logistics professionals
• Lean practitioners and transformation leaders
• Business leaders interested in technology-enabled operations and large-scale fulfilment systems
• Anyone looking to learn from a leading global logistics operation in action

KNOW BEFORE YOU GO

Tour duration

• 60–90 minutes
• Covers approx. 1–2 km
• Includes stairs
• Bring a clear refillable water bottle

Arrival

• Arrive 15 minutes early
• Tour starts on time
• Late arrivals cannot join once started

Attire requirements

• Flat, closed-toe, closed-heel shoes (no sandals, Crocs, heels)
• Comfortable shoes recommended
• Long pants recommended
• Shirts must have sleeves
• Visitor badge must be worn at all times
• Long hair tied back (at or above shoulder length)
• No loose clothing or accessories (e.g. jewellery, scarves, ties)
• Religious attire permitted if safe and secure
• Non-compliant guests cannot join the tour

Identification

• Government-issued photo ID required for adults
• Booking details must match ID
• Under 18s do not need ID

Registration

• Pre-registration required
• No walk-ins allowed

Accessibility

• Requests must be submitted in advance via the Help Centre

Service animals

• No pets allowed
• Service dogs permitted (not emotional support animals)

Language

• Tours conducted in local language
• Sign language available with 2 weeks’ notice

Photography

• No photos or filming of any kind
• Includes phones, wearables, smart devices

Items allowed

• Wallet, keys, clear water bottle only
• No bags or backpacks (unless medically required)
• Storage provided if needed
• No outside food or drinks permitted

Event Speakers

Event Sponsors